Affective analysis of customer service calls. Linguistic Proceedings Series, [S. l.], v. 10, n. 1, p. 37–40, 2019. DOI: 10.36505/ExLing-2019/10/0009/000371. Disponível em: https://publications.linguistic-society.com/index.php/ILS/article/view/560. Acesso em: 31 may. 2026.